Last Updated: June 28, 2025

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1. Agreement to Our Terms

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Welcome to Elite Kleanz! These Terms and Conditions (“Terms”) are a legally binding agreement between you (“you”, “the user”, “the customer”) and Elite Kleanz (“we,” “us,” or “our”).

These Terms govern your use of our website https://www.elitekleanzvaletingmanchester.co.uk (the "Website"), our car detailing services (“Services”), and our digital products, including all online courses, programs, and guides (“Digital Products”).

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By accessing our Website, booking our Services, or purchasing our Digital Products, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you are prohibited from using our Website and services and must stop immediately.

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These Terms must be read alongside our Privacy Policy and Cookie Policy, which are also integral parts of our agreement with you.

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2. Who Can Use Our Services

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To use our Website and/or purchase our Services and Digital Products, you must be at least 18 years of age, or the legal age of majority in your jurisdiction, and possess the legal authority and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website or our services if doing so is prohibited in your country or under any law applicable to you.

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3. Car Detailing Services

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• A. Bookings & Deposits: A deposit of £50 is required to confirm your booking. This is non-refundable and non-transferable. If you cancel or fail to attend, the deposit is forfeited. If we must cancel your booking, we will reschedule you at the earliest opportunity or issue a full refund of your deposit.

• B. Personal Belongings: It is your sole responsibility to remove all personal belongings from your vehicle before the service begins. Elite Kleanz shall not be held liable for any loss or damage to items left in the vehicle.

• C. Vehicle Condition: We reserve the right to assess the vehicle upon arrival. If it requires significantly more work than described, we will discuss any potential additional charges with you before proceeding.

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4. Digital Products: Online Courses & Guides

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• A. The Commercial Terms: When you buy a Digital Product, you agree that: (i) you are responsible for reading the full item listing before committing to buy; and (ii) you enter into a legally binding contract to purchase an item when you complete the checkout payment process. All prices are listed on the website, and we reserve the right to change them at any time and to correct any inadvertent pricing errors.

• B. Access and License: Upon purchase, you are granted a single, non-exclusive, non-transferable license to access and use the Digital Product for your personal, non-commercial use. Access is provided via the members' area of our Website. You are responsible for keeping your account login details confidential.

• C. REFUND POLICY FOR DIGITAL PRODUCTS: All sales of Digital Products are final. Due to the immediate, irrevocable, and digital nature of this content, we enforce a strict NO-REFUND POLICY. This is clearly communicated on our sales pages before purchase. By completing your purchase, you explicitly acknowledge and agree to this policy.

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5. Ownership of Intellectual Property

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The Service and all materials therein, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Elite Kleanz. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publish, adapt, edit or create derivative works thereof.

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6. Right to Suspend or Cancel User Account

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We may permanently or temporarily terminate or suspend your access to the members' area and Digital Products without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law, particularly rules regarding the distribution of intellectual property.

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7. Indemnification

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You agree to indemnify and hold Elite Kleanz harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against us by any third party due to, or arising out of, or in connection with your use of the Website or any of the services or products offered on the Website.

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8. Limitation of Liability

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To the maximum extent permitted by applicable law, in no event shall Elite Kleanz be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

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To the maximum extent permitted by applicable law, Elite Kleanz assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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9. Right to Change Offering & Modify Terms

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• Change of Offering: We may, without prior notice, change the Services or Digital Products; stop providing them or any of their features; or create limits for them.

• Modification of Terms: We reserve the right to modify these Terms from time to time at our sole discretion. You should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms.

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10. Governing Law & Dispute Resolution

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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England and Wales. All such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Manchester, UK.

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11. Promotional Communications

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By providing your contact details, you agree to receive from time to time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with. If you don't want to receive such promotional materials or notices – please just notify us at any time or use the "unsubscribe" link in our emails.

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12. Customer Support & Contact Information

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For any questions, support needs, or correspondence, please contact us. Our contact details and legal business information are available in the footer of our website.